General Info 

This course develops your ability to focus on your outcome, tune in to your audience

and develop your message for clarity and impact. Your ability to create an environment

for open discussion and ongoing dialogue is crucial for communication success. The

communications skills covered in this course will increase your ability to exercise

choice and control for every type of conversation, influence with out authority and

improve quality of relationships and productivity.

Course Modules

Module 1: Foundation Tools

Module 2: The Communication Process

Module 3: Communication Skills

Module 4: Influencing

Module 5: Challenging Situations Understanding and Managing Conflict

Module 6: Summary and Action Plans

Learning Outcomes

• Well defined goals for more effective communications
• The ability to create an open environment for communication
• The skill to communicate clearly
• Stronger relationships through powerful communication
• An understanding of other people’s communication styles and needs
• Techniques to facilitate effective team and meeting communications
• Emotional Intelligence to deal with difficult situations

Duration of the course

25 hours

Awarding body

Pearson Edexcel

Who should Attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

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